Refund Policy

We strive for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. However, if you are not satisfied for any reason, we would be happy to accept your return. Please note the following:

We must be notified within 14 days after receiving your item.

Items must be returned in original condition and original packaging.

Original shipping charges will not be refunded.

We are not responsible for any return shipping charges.

Exchanges are considered new orders and must be placed through our website.

Refunds will NOT be given for altered or used items, any items not in original packaging and returns shipped without an approved RMA.

-If you received the wrong item or the item is defective/damaged we will exchange it for you at no charge or refund your payment if the item is not available. Please note we MUST be notified within 7 days! Any requests after 7 days will be refused so please inspect your order immediately after receiving it.

-In order to file a claim we require pictures clearly showing what was shipped, and for damaged items we also require pictures of both the damaged box & damage to the product. Please attach these images to the original order email you received from us and reply back. If your order was delivered via freight company then we recommend that you inspect your product before the driver leaves. If that's not possible and there is visible damage to the box you MUST write "package damaged" on the paperwork.

-To request a return please email us: aseverflorals@gmail.com and provide your contact information, order number and a brief description as to why you are dissatisfied with your product. If your order contains multiple items please make sure to let us know which items you would like to return. Once we receive your request we will respond with an RMA# and return instructions within 1-3 business days. We strongly recommend when you return your package that you email us the tracking number as we are not responsible for lost packages.